Our standard terms of sale, covering warranty, payment, shipping, returns, certification, and compliance.
Duro-Sense products and related parts are sold under the foregoing warranties, which extend only to the first buyer of said products as new merchandise directly from Duro-Sense or from an authorized distributor, representative or reseller.
Duro-Sense products and related parts are warranted to be free from defects in workmanship and material at the time of manufacture, and will conform to specifications set forth in relevant Duro-Sense catalog pages for such products.
Duro-Sense’s sole and exclusive obligation and the purchaser’s sole and exclusive remedy under the above warranty is limited to repair or replacement, at Duro-Sense’s option. All claims hereunder shall be deemed waived unless made in writing, within thirty days of delivery, to Duro-Sense’s main office at 869 Sandhill Avenue, Carson, CA 90746, and which, if so advised by Duro-Sense, are returned to the designated facility during normal business hours, transportation prepaid, and which, upon examination by Duro-Sense, are found to be non-compliant with the above warranty.
Duro-Sense sells products only under the above terms and conditions, which are expressly in lieu of all other warranties whatsoever, expressed, implied or statutory, including without limitation the implied warranties of merchantability and fitness for a particular purpose. Duro-Sense will not be bound by terms and conditions stated by any purchaser in any offer, acceptance or other contractual document, nor shall purchaser be entitled to incidental, special or consequential costs, expenses or damages excepting only the repair or replacement described above.
Net 30 Days (Pending Credit Approval). Account balances that are past due will be charged a $1.00 service charge or a 1.5% finance charge per month, of the outstanding balance, whichever is greater.
$25.00 Net per order.
Prices are subject to change without notice. There is no published price list. Please contact the sales department or your local sales representative for current pricing.
All orders are shipper F.O.B. Duro-Sense factory. All shipments are made prepaid and additional, unless otherwise negotiated in advance. Packing and handling charges are included in the shipping charges. Insurance charges are added only at the request of the purchaser.
Drop shipments will be made at the purchaser’s request, providing that the invoice is issued to the “purchaser” and not to the “receiver”.
Damage to shipments beyond the F.O.B. point is the responsibility of the carrier. Shipments should be opened promptly upon receipt and any claim for damage is to be initiated by the purchaser with the carrier. Replacement shipments will be made on a chargeable basis.
Each shipment should be examined by the purchaser promptly upon receipt. Any claims for shipment shortages must be made to Duro-Sense within 72 hours of receipt of shipment.
Returns for credit, evaluation or repair will not be allowed without prior factory authorization. Purchaser must contact the factory for a “Return Merchandise Authorization” (RMA) number, and clearly describe the item, the reason for its return, the original purchase order number, order date, invoice number, and any other pertinent information germane to the item(s) in question.
Products and related parts that are returned to Duro-Sense in unused and like-new condition, that are returned for credit, will be subject to a minimum 20% restocking charge. The actual charges will be determined, by Duro-Sense, based on the type of material, its resale value and inspection and evaluation of the material in question.
N.I.S.T. traceable ISO/IEC 17025 accredited calibration and certification is available for thermocouples, RTD’s and thermocouple wire. Certifications are limited to temperatures between -109°F and 2000°F (-78°C and 1093°C). Certifications are dependent upon calibration limitations of element materials and sheaths where applicable. The minimum sensor assembly length for certification is 18 inches of sheath length and the minimum length for certifying insulated thermocouple wire is 24 inches. Thermocouple wire is certified by making thermocouples from each end of the wire spool and evaluating them at specified temperatures. Lead-time for certification is dependent upon the quantity of items being certified as well as the capacity of the calibration laboratory at the time. Purchaser should contact Duro-Sense directly for current certification lead times.
Duro-Sense is dedicated to maintaining the highest level of quality in both manufacturing and testing. Duro-Sense operates under its own quality standard, DSQ-2000, which is compliant with the following quality and testing standards:
ISO-9001, AS-9100, MIL-I-45208, MIL-STD-45662A, ISO 10012:2003, ASTM Z-540-2006, AMS2750E, ASTM E220-13, ASTM E230-12, ASTM E207-08, ANSI/ASQC Z1.4-1993.
Copies of the Duro-Sense quality manual and any existing certifications are available upon request.
